Terms & Conditions
Cancellation Policy​
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By purchasing a session, class pass, membership, course, or event with Sara West trading as Wild Soul/Wild Soul Studio (“Wild Soul”), you confirm that you have read, understood, and agree to the following Terms & Conditions.
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Refund Policy
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As a small business, Wild Soul does not offer refunds for sessions, class passes, memberships, courses, events, or deposits.
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Class Cancellations & Transfers
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Single Classes
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Cancellations must be made at least 12 hours in advance of the scheduled class time.
Cancellations made after this time, or non-attendance for any reason, are not eligible for credit, transfer, or refund.
This policy supports the sustainability of the studio and helps ensure spaces are used fairly.
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Class Pass Validity
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Class passes are non-refundable, non-transferable, and non-extendable unless explicitly agreed in writing by Wild Soul.
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10-class passes are valid for 12 weeks
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5-class passes are valid for 8 weeks
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Wild Soul Strong passes are valid for 5 weeks
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At checkout, clients are required to select a start date, and pass validity runs from this selected date.
To ensure fairness and operational clarity, Wild Soul will honour start dates up to one month (4 weeks) from the date of purchase. Start dates selected beyond this period may be adjusted to fall within one month of purchase.
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It is the client’s responsibility to ensure that the selected start date and validity period are suitable for their schedule and availability before completing a purchase.
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Courses, Sound Baths & Special Events
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All courses, sound baths, workshops, and special events are non-refundable.
If you are unable to attend, at least 2 weeks’ notice must be given to be considered for a credit or transfer.
If your place can be filled from a waiting list, a transfer may be offered; this cannot be guaranteed.
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Replacement Participant
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For courses and events, you may nominate another person to attend in your place.
Please provide their name, email address, and phone number in advance so details can be confirmed directly with them.
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Timetable Changes
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Wild Soul reserves the right to change or amend the class timetable, teachers, format, or session times where necessary due to holidays, illness, operational requirements, or unforeseen circumstances.
Timetable changes do not entitle clients to refunds.
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Cancellations by Wild Soul
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If minimum numbers are not met, or if circumstances beyond our control require cancellation, Wild Soul reserves the right to cancel or amend sessions or events.
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In such cases, clients will be notified as soon as possible and offered either:
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a full refund, or
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a credit toward a future session or event.
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Responsibility for Attendance
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Wild Soul is not responsible for missed sessions due to illness, transport issues, scheduling conflicts, or other external factors.
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Disclaimer & Liability
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Participation in all classes, sessions, and events is undertaken at your own risk.
Wild Soul accepts no responsibility for injury, illness, loss, or damage sustained during or after participation.
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Medical Conditions
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Group classes are not tailored to individual medical needs.
If you have an injury, medical condition, or are pregnant, it is your responsibility to seek clearance from a qualified medical professional before participating.
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By attending a class or event, you agree to release and hold harmless Wild Soul from any claims, damages, or costs arising from your participation.
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