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Effective Date: 21 Aug 2025

This Privacy Policy explains how we collect, use, and protect your personal data when you use the Wild Soul Studio mobile app (the "App").

By downloading and using the App, you agree to the terms of this Privacy Policy.

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Who We Are

Wild Soul Studio is operated by Sara West, trading as Wild Soul, based in Bangor, Co. Down, Northern Ireland.
Email: sara@wildsoulstudio.co.uk
Website: www.wildsoulstudio.co.uk

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What Personal Data We Collect

When you use the App, we may collect the following personal data:

• Name, email address, phone number

• Booking and payment history

• Information you provide during registration or when updating your profile

• Health or medical information if voluntarily shared (e.g., via waiver forms)

• App usage data (such as which classes you book)

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How We Use Your Data

We use your personal data to:

• Manage class bookings and waitlists

• Process payments and manage subscriptions

• Send confirmations, reminders, and updates

• Improve our services and user experience

• Respond to enquiries or support requests

• Comply with legal and regulatory obligations

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Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we rely on the following lawful bases:

• Contract: To provide services you request (e.g., class bookings)

• Consent: For marketing communications, if you’ve opted in

• Legitimate Interest: To improve user experience and studio operations

• Legal Obligation: To comply with applicable law

 

Third-Party Services

The App is powered by Wix, which provides hosting, payment processing, and booking infrastructure. Your data may be processed by Wix in accordance with their own privacy policy:
https://www.wix.com/about/privacy

We do not sell or share your data with any third parties for marketing purposes.

 

Data Storage & Security

We take data protection seriously. Your information is stored securely within the Wix platform. Access is restricted to authorised personnel only. We regularly review our security procedures.

 

Your Rights

Under UK GDPR, you have rights over your data, including the right to:

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request deletion of your data

• Withdraw consent (e.g., from marketing emails)

• Object to certain processing activities

• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us at wildsoulsara@gmail.com.

 

Cookies and Analytics

The App may use cookies or similar technologies for functionality and performance. These are managed by Wix, and you can find more information in their policy above.

 

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted within the App or on our website. Please review it regularly to stay informed.

 

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact Sara at:
sara@wildsoulstudio.co.uk